Seoulista Beauty FAQs

SEOULISTA BEAUTY FAQs

BRAND & PRODUCT

WHO IS SEOULISTA BEAUTY?

Seoulista Beauty is a multi-award winning, innovative skincare brand, offering fast-acting hi-tech skincare treatments for the face & body. Created and tested by dermatologists, each treatment is formulated with targeted ingredients for every skin type. It’s salon-grade skincare that delivers professional results from the comfort of your own home. 

 

WHAT IS BIO-CELLULOSE?

Bio-cellulose is made through the age-old process of fermentation, using natural ingredients such as coconut and bamboo. These ingredients ferment to create an ultra-fine, highly absorbent and strong web-like structure. During fermentation, the natural ingredients break down, creating skin-beneficial actives that are easily absorbed by the skin.

Seoulista Beauty® Instant Facials™ are manufactured in the same way, using stringently hygienic fermentation process. Our ultra-fine, highly absorbent and biodegradable masks adhere closely to the face and infuse the skin with our powerful ingredients up to ten times faster than applying the serum topically. Using this cutting-edge transfer technology, our nutrient-rich, anti-ageing formulas are delivered deep into the dermis for fast-acting and instantly visible results.

 

WHAT SKIN TYPES ARE SEOULISTA BEAUTY PRODUCTS SUITABLE FOR?

Our products are developed as a targeted solution for each skin type but are still suitable for all skin types: they’re dermatologist created and tested, paraben free, mineral oil free, have no sulphates and no artificial colours.

 

ARE SEOULISTA BEAUTY PRODUCTS CRUELTY FREE?

Yes. We source only from reputable and ethical manufacturers, which use stringently hygienic manufacturing techniques, and our products are never tested on animals.

 

ARE SEOULISTA BEAUTY PRODUCTS VEGAN?

All our Instant Facials™ are vegan. Our products are formulated with powerful botanicals that are free from parabens, mineral oil, sulphates and artificial colours to maximise skin health.

 

ARE SEOULISTA BEAUTY PRODUCTS SUSTAINABLE / BIODEGRADABLE?

Our Instant Facials™ are biodegradable and we ensure that we leave a minimal carbon footprint.

 

DOES SEOULISTA BEAUTY HAVE ANY PRODUCTS THAT WILL HELP WITH ANTI-AGING?

Our Advanced Clinic Instant Facials™ fuses a potent botanical serum needed to diminish the appearance of wrinkles and fine lines and firm the skin.

 

WHICH SEOULISTA BEAUTY PRODUCT IS MOST SUITABLE FOR SENSITIVE SKIN?

Our Seoulista Correct & Calm Instant Facial® is our most suitable product for sensitive skin because of its calming and soothing ingredients.

 

WHICH SEOULISTA BEAUTY INSTANT FACIAL IS THE RIGHT ONE FOR ME?

Take our skin quiz to find the perfect skin solution for you: https://www.seoulistabeauty.com/#quiz-aLwHxy

 

CAN I USE SEOULISTA BEAUTY PRODUCTS IF I’M PREGNANT?

Yes, our products are safe to use during pregnancy.

 

DO YOU OFFER A LOYALTY PROGRAMME?

If you sign up to our database, we offer our most loyal and valued customers first look previews of new products, exclusive discounts and the occasional freebie! Sign up here: https://www.seoulistabeauty.com/pages/sign-up-to-the-seoulista-squad-to-receive-exclusive-discounts

PRODUCT USAGE

HOW OFTEN SHOULD I USE AN INSTANT FACIAL?

We recommend every 7-10 days for optimal results but you can use them as and when required, you can never use too many!

 

HOW DO I APPLY MY INSTANT FACIAL?

Step 1: Peel off one side of protective film

Step 2: Press the mask to your face, then peel off the second side of protective film

Step 3: Smooth to fit facial contours

Step 4: Allow the serum to infuse for 20 minutes before removing. Do not wash off

 

CAN I REUSE MY INSTANT FACIAL?

We do not recommend to reuse your Instant Facial, however each Instant Facial is infused with 25-30ml of skin loving serum that can be used the following day as a skin top up.

 

DO I NEED TO WASH MY FACE BEFORE AND AFTER USE?

Cleanse skin with your Magic Cleanse™ before application of your Instant Facial. You do not need to wash your face afterwards.

 

SHOULD I USE MORNING OR EVENING?

It’s a personal choice! We recommend our Rosy Glow Primer™ in the morning to prep skin for makeup or for a bare faced skin glow and our Instant Facials™ before bedtime to allow maximum penetration of ingredients whilst you sleep. However, it’s all about making it work within your own routine, there’s no right or wrong.

 

WHERE SHOULD I STORE MY SEOULISTA BEAUTY PRODUCTS?

At room temperature away from direct sunlight or in the fridge for an invigorating treat!

 

WILL MY PRODUCT EXPIRE?

Yes, the expiry date is on the back of pack.

PAYMENT, SHIPPING & RETURNS

WHAT’S SEOULISTA BEAUTY’S RETURN POLICY?

In the unlikely event that your product arrives damaged or what you received doesn’t match your order, we offer a full refund or replacement within 30 days. Email images of damage to customercare@seoulistabeauty.com and we’ll arrange the refund or replacement.

 

If you change your mind about wanting the products and wish to return them for a refund or exchange, please email: customercare@seoulistabeauty.com within 30 days and then return goods and the original packing slip in pristine condition to the address supplied.

 

Please note we do not accept returns of products that have already been opened.

 

WHERE DOES SEOULISTA BEAUTY SHIP TO?

Seoulista Beauty ships to the UK, ROI and Internationally. Please check our shipping page and rates for more information.

 

HOW LONG DOES IT TAKE TO SHIP?

UK Shipping can take anywhere from 3-10 days and is much more variable for International shipping.  We are also experiencing further delays due to social distancing at despatch depots.

 

HOW DO I TRACK MY ORDER?

Unless you have paid for tracked shipping, you will not be able to track your order. If you have not received your order within the stated shipping period please contact: customercare@seoulistabeauty.com

 

CAN I CHANGE MY SHIPPING ADDRESS AFTER I’VE PLACED MY ORDER?

Once your order has been placed this cannot be amended.

 

WHAT FORM OF PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay and PayPal.

 

I DIDN’T GET MY CONFIRMATION EMAIL. DID I PLACE AN ORDER SUCCESSFULLY?

Please wait a few hours for your confirmation email as it might not arrive straight away, please also check that it hasn’t fallen into a spam/junk mail folder. If you still haven’t received your confirmation, it’s best to check with our customer services team, please contact: customercare@seoulistabeauty.com